Contact
Contact OdysseusAI.run
Use this page to route the right request to the right place. support@odysseusai.run is mainly for paid Launch Kit customers, purchase and refund questions, privacy requests, and specific corrections to public pages.
support@odysseusai.run is for paid Launch Kit customers, purchase and download issues, refund questions, privacy requests, and clear public-page corrections. Free install pages are self-serve, and we will not ask for API keys, passwords, full .env files, or private logs.
Paid Launch Kit customers
Email support@odysseusai.run if you bought the Launch Kit and need help with a download, a missing file, a Gumroad receipt question, a paid-kit instruction that is unclear, or a refund request.
Please include the order email you used at checkout, the relevant Gumroad receipt context, the Launch Kit file or step involved, and the exact visible issue. This helps us answer without asking for private machine access.
Free guide readers
The free Odysseus AI install guides, Docker notes, Ollama pages, Windows walkthroughs, Mac setup pages, and troubleshooting articles are self-serve resources. We cannot promise one-to-one troubleshooting for every free local install.
If you find a public page that is wrong, stale, or confusing, send the page URL and section. Corrections are welcome because they make the guide more useful for everyone.
Refunds and purchase questions
For refund questions, failed checkout issues, duplicate purchases, or download access problems, contact support@odysseusai.run from the email used for purchase when possible.
If Gumroad shows a different email, include the receipt details you can safely share. Do not send payment card numbers, passwords, or account credentials.
Privacy and removal requests
For email removal, privacy questions, or data correction requests, use support@odysseusai.run and include the address you want us to look up.
We will not ask you to prove ownership of a local Odysseus install, share provider keys, or upload private logs just to handle a privacy request.
What not to send
Do not email raw API keys, passwords, full .env files, private tokens, provider credentials, private hostnames, SSH keys, or unredacted logs.
If you already sent a secret by accident, rotate it first. Then send only the redacted error line or screenshot if you still need help understanding what happened.
If you are a paid Launch Kit customer, include your order email, Gumroad receipt context, and the specific kit file or step involved. For public-page corrections, include the page URL and section. Keep keys, passwords, private paths, and unredacted logs out of the email.